FREQUENTLY ASKED QUESTIONS

WHERE CAN I PARK?

  • Here is a link too all available parking in the area. http://www.birkenhead.net.nz/freeparking.html

  • On Hinemoa street there are timed parking, P60 and P120.

  • Rawene Road has P120 / P180

  • Highbury Mall - Free parking

  • Many more parking spaces also available. Use the link below to check them all out,

    http://www.birkenhead.net.nz/freeparking.html

    HOW WILL I KNOW HOW MUCH MY APPOINTMENT WILL BE ?

  • Here at PINQUE we will happily work to make a plan to meet your beauty budget. This is why we will supply you with a PRE-QUOTE before every colour service. Our pricelist is also available online for your reference. Please note this online pricelist is a guide and all services are priced based on desired result, length/density of hair.

HOW DO I KNOW WHAT TO BOOK FOR?

  • We offer complimentary consultations! Don’t hesitate to reach out!

  • Booking notes are required for colour services - we will contact you if we need to adjust an online booking

    I CAN’T FIND ANY TIMES THAT SUIT ME ONLINE.. WHAT CAN I DO?

  • We run a cancelation list - Let us know what spot you’re hoping will come up and we will contact you if it does.

  • Not every appointment is displayed online. We might be able to help you if you call / email us

  • WHY IS THERE A DEPOSIT FOR ONLINE BOOKINGS?

  • We require a 25% deposit for all online bookings. This deposit is taken off your total bill at the end.

  • As we book out our time and cannot fill 3+ hour colour appointments with no notice, it allows us to cover some of the costs involved with “no shows”

  • Cancellation & No-Show Policy

    We kindly ask that all clients provide a minimum of 24 hours’ notice for any cancellations or changes to appointments. Cancellations made within 24 hours or failure to attend an appointment will incur a 50% fee.

    Appointments are reserved specifically for you. Late cancellations and no-shows mean this time cannot be reallocated, which impacts our scheduling, our stylists’ income, and prevents other clients from booking that time.

    To ensure fairness and availability for all clients, a 50% deposit will be required before rebooking after a missed or late-cancelled appointment.

    Thank you for your understanding and cooperation.